App support
Tell us your device model, iOS or iPadOS version, app version, and what you expected to happen.
Support
Help should feel as direct as the app.
Contact contact@hanziagain.com. We read every message and use the details you provide only to respond, investigate, or consider feedback.
Email support ↗
Purchase help
For Studio Lifetime purchase or restore issues. Never send payment-card details or your Apple Account password.
Request a feature
Share the problem you are trying to solve, the device you use, and what a good outcome would look like.
Privacy or accessibility
Ask how information is handled or report a barrier that makes a common task difficult to complete.
Studio Lifetime
Restore a previous purchase
- Confirm the device is signed in to the Apple Account used for purchase.
- Open HanziAgain and go to Settings.
- Open Studio Lifetime, then choose Restore Purchase.
- Allow StoreKit to finish checking the entitlement.
HanziAgain cannot see payment-card information or change Apple billing. For refunds or App Store billing, use Apple's Report a Problem service.
Quick answers
Before you write in
Does HanziAgain require Apple Pencil?
No. You can write with a finger, or Apple Pencil on iPad.
Is Studio Lifetime a subscription?
No. It is an optional one-time, non-consumable in-app purchase processed by Apple.
Where is my handwriting stored?
Practice history and Studio works remain in HanziAgain's local app container. The app does not upload handwriting to a HanziAgain server.
How do I delete local work?
Delete Studio works from the Studio library and clear selected or all practice-history records in the app. Deleting the app removes its remaining local data subject to normal device backup behavior.